At the Irish Australian Support Association QLD (IASAQ), we are deeply grateful for the support of our donors, members, and event attendees. Your contributions enable us to continue providing vital services to those in need and to strengthen the Irish Australian community. This Refund Policy outlines the conditions under which we process refunds for donations, event tickets, memberships, and merchandise.
1. Donation Refunds
We ask that all donors ensure the amount they wish to contribute is correct before finalising their donation. If you believe an error has been made with your donation—such as entering the wrong amount, or if the donation was made by accident or under exceptional circumstances—please contact us in writing with your name, address, and transaction reference number. We will review
your request and respond within 48 hours.
Recurring Donations
We understand that life can change, and if you need to modify or cancel your recurring donation,
we are here to help. Refunds may be considered in the following situations:
- Error in Donation Amount: If you accidentally donate the wrong amount, please contact us within 7 days of the transaction. We will review your request and, if applicable, issue a refund.
- Error in Processing: If there was an error with the processing of the donation.
- Incorrect Amount: If the wrong amount was entered during the donation process.
- Failure to Cancel Recurring Donations: If a recurring donation was not properly cancelled as requested.
Refund Requests
Refunds for donations may be considered in rare cases where there has been an error or exceptional circumstance. All refund requests must be submitted in writing to info@iasaq.com.au.
We will review and respond to all requests within 14 business days.
- Refund of Tax Receipt: If a donation is refunded, the corresponding tax receipt will no longer be valid, and we ask that you destroy it to avoid any confusion.
Event Ticket Refunds
Once an event ticket purchase has been processed, refunds will be considered at the discretion of IASAQ management. We may offer a refund if the buyer informs us sufficiently in advance that they are unable to attend the event due to illness or other extenuating circumstances.
Refunds for event tickets are granted under the following circumstances:
- Event Cancellation: If an event is cancelled or rescheduled, ticket holders will be eligible for a full refund or can choose to transfer their ticket to the rescheduled event.
- Inability to Attend: If you are unable to attend an event, we will offer a refund if you notify us at least 7 days in advance of the event. Refunds will be issued at the discretion of IASAQ,
- and fees may apply in some cases.
- Refund Process: To request a refund for an event ticket, please email
- president@iasaq.com.au with your ticket details. We aim to process all event ticket refunds within 14 business day@studio
Force Majeure
IASAQ will not be held liable for failure to fulfill any obligations or hold an event due to
circumstances beyond our control, including but not limited to acts of nature, weather, pandemics,
strikes, or other force majeure events.
Memberships
Membership fees are non-refundable. However, if a membership was purchased in error or if there are exceptional circumstances, please contact us within 14 days of purchase. We will review the situation on a case-by-case basis and may consider a refund at our discretion.
- Membership Renewal: If your membership is renewed automatically and you did not intend to renew, please notify us within 7 days of the transaction, and we will discuss refund options.
Merchandise
All merchandise sales are final. However, if there is an issue with the quality or condition of the merchandise, we will offer a refund or exchange, subject to the following conditions:
- Damaged or Faulty Items: If your merchandise arrives damaged or is found to be faulty, please contact us within 14 days of receipt. We will arrange for a refund or exchange upon receipt of the returned items.
- Incorrect Items: If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent or issue a refund once the incorrect item is returned.
General Terms
- Processing Time: All refunds are typically processed within 14 business days of receiving the request. Please note that the original payment method will be used for all refunds.
- Refunds and Tax Receipts: If a donation is refunded, any associated tax receipts will no longer be valid. Please destroy the tax receipt if a donation is refunded.
Contact Information
If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us:
Email: info@iasaq.com.au
Phone: 0432 087 328
Address: 5 Abingdon Street, Woolloongabba QLD 4102